Who we are
Manage Real Estate is a service operated by Aiwatech ("we", "us"). It covers the Manage Real Estate mobile app, this website, shared property listing pages and the connector that lets you use your account with AI assistants. For any privacy question, contact us at [email protected].
Information we collect
Account information
- Your name, mobile number and password. Passwords are stored in hashed form; we cannot read them.
- Your company name and your role in the company (owner, admin or agent).
- Your email address, if you provide one.
Information you add to the service
- Properties: type, location, size, price, description, status and photos.
- Contact details of property owners and dealers that you record.
- Client demands, notes, call schedules, documents and messages sent within your company.
This business information belongs to your company. If it includes other people's contact details, you are responsible for having the right to store them.
Device and usage information
- Device type, operating system and app version.
- A push notification token, so we can send reminders and announcements to your device.
- Diagnostic logs and error reports, used to find and fix problems.
- Standard web server logs, such as IP address and the pages requested.
Subscription and payment records
We keep records of your plan, charges and whether payments have been received. Payments are made outside the app, and we do not collect or store card details.
Information we do not collect
If you turn on fingerprint or face sign-in, the check happens on your device. Your biometric data never leaves your phone and we never receive it.
How we use information
- To provide the service: sign you in, show your company's inventory and keep your team in sync.
- To verify that a mobile number belongs to you.
- To send call reminders, announcements and messages about your account and billing.
- To manage trials, subscriptions and payments.
- To provide support, keep the service secure and fix errors.
- To meet legal obligations.
We do not sell your personal information, and we do not use your business data for advertising.
Who can see your information
Your company
Information is shared inside your company. Owners and admins can see their agents and the data those agents add; what agents can see is controlled by the company's settings.
Shared property links
When you share a property, anyone with the link can view that property's photos, details and your company name. The link stops working when you turn sharing off.
AI assistants you connect
Company owners can connect their account to an AI assistant such as ChatGPT or Claude. This happens only after you sign in and approve the connection. The assistant can then look up your own company's data to answer your questions. It cannot add, change or delete records, with one exception: it can save short notes that you ask it to remember. Information returned to the assistant is handled by that provider under its own terms and privacy policy. You can remove the connection at any time from the assistant's settings.
Service providers
We use trusted providers to run the service. They process information only to deliver their service to us:
- Google Firebase, for mobile number verification and push notifications.
- A WhatsApp messaging provider, for account and billing messages.
- An email delivery provider, for emails we send you.
- An error monitoring provider, for crash and error reports.
- Hosting and network providers, for storing data and delivering the website and app.
Legal reasons
We may disclose information when the law requires it, or to protect the rights, safety and security of our users and the service.
How long we keep information
We keep your information while your account is active. When an account is closed, we delete or anonymise its data within a reasonable time, unless we need to keep some of it to meet legal, tax or accounting obligations.
Your choices and rights
- You can view and update your profile in the app.
- You can ask us for a copy of your information, or ask us to correct or delete it.
- You can turn off push notifications in your device settings.
- You can turn off sharing for any property, and disconnect any AI assistant.
To delete your account or data, contact us at [email protected] or on WhatsApp at 03216452731. We will confirm the request comes from the account owner before acting on it. Agents should ask their company owner, who controls the company's data.
Security
Connections to the service are encrypted, passwords are hashed and access to data is limited to your company. No system is completely secure, so please use a strong password and keep your device protected.
Children
Manage Real Estate is a business tool and is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy. When we make an important change, we will update the date at the top of this page and, where appropriate, tell you in the app.
Contact us
Email [email protected] or visit our support page.